Effective Date: 18 June 2026
At GraphIgnition, we aim to deliver high-quality digital services including SEO, Social Media Marketing, Brand Identity, and related solutions. Because our work involves time, expertise, and digital execution, this Refund & Returns Policy explains how refunds are handled.
1. General Policy
All services provided by GraphIgnition are custom, service-based, and non-physical in nature. Once a project has started, resources, time, and planning are allocated immediately.
For this reason, refunds are generally not offered once work has begun.
2. Eligibility for Refund
A refund may only be considered under the following conditions:
- If the project has not been started after payment
- If there is a failure from our side to deliver agreed services
- If both client and GraphIgnition mutually agree to cancel the project before execution begins
Refund requests will be reviewed on a case-by-case basis.
3. Non-Refundable Situations
Refunds will not be provided in the following cases:
- If work has already started or been completed
- If delays occur due to incomplete client communication or missing information
- If the client changes their mind after project initiation
- If results such as rankings, engagement, or traffic do not meet personal expectations (as digital outcomes may vary)
4. Project Cancellation
Clients may request project cancellation by contacting us directly. If cancellation is approved before work begins, a partial or full refund may be issued depending on the situation.
Once the project is in progress, cancellation may not qualify for a refund.
5. Processing Time
If a refund is approved, it will be processed within 7–14 business days. The amount will be returned using the original payment method.
6. Digital Service Disclaimer
GraphIgnition provides marketing and design services that depend on multiple external factors such as search engine algorithms, competition, and market behavior. Therefore:
- We do not guarantee specific rankings or sales results
- We do not offer refunds based on performance expectations
7. Contact Us
If you have any questions about this Refund & Returns Policy, you can contact us:
Email: info@graphignition.com
Phone: +1 (213) 592-5516
